Privacy policy

Effective as of June 28, 2018, Tomsetts Distribution Ltd has updated our Privacy Policy (“Policy”).

1. Introduction

This Policy details Tomsetts commitment to protecting the privacy of individual visitors to our website (“Website Visitors”), who register to use the Client Login service available through www.tomsetts.co.uk

2. Scope of this Policy

This Policy applies to www.tomsetts.co.uk and the client portal Mandata for which the Privacy Policy can be read here.

This Policy does not apply to Third Party websites.

Our website may contain links to other websites. The information practices and the content of third party websites are governed by the privacy statements of the other websites. We encourage you to read their privacy statements to understand their information practices.

3. Information you provide to us

Account and registration information

We ask for and may collect personal information about you such as your name, company, company address, phone number and email address when you register for an account to access our services. We refer to this as “Account Information’ for the purposes of this policy.  By voluntarily providing us with Account Information, you represent that you are the owner of this information and you have the requisite consent to provide it to us.

Other submissions

We ask for and may collect personal information from you when you submit web forms on our website or, are otherwise communicating with us.

4. Information that we collect from you on our websites

Cookies and other tracking technologies

We and our web partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, such as your IP Address, information about devices and networks you use to access our website, and other information regarding your interactions with our website. For more detailed information regarding cookies, please read and review our Cookie Policy found here.

We partner with third parties and, our third party partners may use technologies such as cookies to gather information about your activities on our website and other sites.

Logs and analytics

As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our website. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences and your mobile carrier. This information is used to improve our website and services.

How we use the information we collect

General uses

We may use the information we collect about you to provide, operate, maintain and improve the website and its services; enable you to access and use the website; process and complete transactions and send you related information; send transactional messages, including responses to your comments, questions and requests; provide customer service and support; for other purposes for which we obtain your consent.

Sharing of Information Collected

Third-Party Service Providers

We share information, including personal information with our third-party service providers that we use to provide hosting for and maintenance of our website, application development, backup, storage, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit third-party providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

Compliance with Laws and Law Enforcement Requests

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities. We may disclose personal information to respond to the legal process or to establish or exercise our legal rights or to defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud or other situations that involve a potential threat to the physical safety of any person, or as otherwise required by law.

Testimonials

From time to time, we may post testimonials on the website that may contain personal information. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at sales@tomsetts.co.uk

International Transfer of Personal Information

International transfers

We store personal information about website visitors and clients within the EEA, the United States and in other countries and territories. To facilitate some global operations, we may transfer and access some personal information from other countries.

We abide by the rules and regulations of the General Data Protection Regulations (GDPR) and the EU data protection authorities.

How to exercise your data protection rights

You have certain choices when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations.

Correcting, updating and removing your information

An individual who seeks to exercise their data protection rights in respect of personal information stored or processed by us can request for us to remove the personal information and we will respond to their request within 30 days.

Request to stop using your information

You may request that your personal information no longer be accessed, stored or used if you are no longer an active client. You can request that we delete your account as provided in this Policy. Please note that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Opt-out of communications

We offer those who provide personal contact information a means to choose how we use the information provided. If you have opted in to receive any marketing information, you may manage your receipt of this by clicking “unsubscribe” on the bottom of our emails, or you may send a request to sales@tomsetts.co.uk.

Other data protection rights

If you wish to exercise any other data protection rights that are available to you under your local data protection laws (such as the right to data portability or to data restriction), then please send your request to sales@tomsetts.co.uk, and we will action your request in accordance with GDPR, the General Data Protection Regulations.

You have the right to complain to your local data protection authority if you are unhappy with our data protection practices. Contact details the Information Commissioners Office can be found through their website at https://ico.org.uk.

Changes to this Policy

This Policy may be updated from time to time to reflect the changing legal, regulatory or operational requirements. We encourage you to periodically review this page for the latest information on our privacy practices.

If you do not accept any changes made to this Policy, please discontinue to use our websites and services.

Contact Us

If you have questions regarding this Policy, please contact us at sales@tomsetts.co.uk or in writing to our head office at North Quay Road, Newhaven, East Sussex BN9 0AB.