Changing to Tomsetts meant we only had to book every job into their online system, leaving them to manage the choice between their pallet network and using their own fleet to deliver direct. The system allows us to enter special instructions, opening times, contact information and view PODs.
For us, the real bonus is that whilst our business has doubled in the six years, Tomsetts have been able to adjust and cope with the increased volume, and we still receive the same level of service today – every day of the week, regardless of the natural peaks and troughs.
Overall we have saved management time, improved our service, enjoyed an efficient and consistent level of service through a period of significant growth, allowing our team to concentrate on our core business, which is maintaining our position as the UK’s leading distributor of plastic pallets and boxes.
"Our average transit time has improved, and we can offer next day delivery for consignments from a half stack through to a full 13.6m trailer load, throughout the majority of the UK."